Technology Analyst - Pune, India - Infosys

    Infosys
    Infosys Pune, India

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Hiring for Technology Anaylst/ ACON with experience range 3 years above

    Location: Pune,Mysore

    Notice Period: Only 0 to 45days

    Mandatory Skills: CA-ESP

    Education: BE/B.Tech/MCA/M.Tech/MSc./MS

    Monitoring batch processing and issues through ESP, mainframe, ServiceNow, and other tools for failures, delays, missing data/files....


    • Attentive and multitasking - workload intake comes in forms of ServiceNow incidents and ad-hoc requests, multiple chats, emails, phone calls


    • CA ESP Scheduling (monitoring, execute different commands...)


    • Mainframe zOS knowledge


    • CICS knowledge and commands - open/close files


    • TSO, JES, JCL/PROC knowledge


    • File Transfers


    • Troubleshooting Skills on mainframe and distributed systems


    • Incident management - timely and accurate handling of incidents within SLA (accepting, updating, resolving...), ServiceNow (navigation, building filters, searching, create/update/resolve tkts...)


    • Excellent Verbal and Written communication - this position requires constant communication and collaboration during entire shift with peers, management, support teams, bridges...


    • Facilitation Skills - handling Major incidents


    • Teamwork - collaborate with teammates and support teams, ability to and execute on different escalation processes


    • SharePoint - navigating, searching....


    • Systems analysis - ability to identify patterns, propose solutions


    • Adapt to change, quick learner, and easily follows instructions with