Service Desk Analyst - Noida
1 month ago

Job summary
The job requires excellent communication skills with international voice support experience and hands-on experience in mobility-related application & desktop/general system-related issues.Responsibilities
- Maintain high efficiency in handling escalated calls from L1 team.
- Resolve tickets within agreed SLA of ticket volume and time.
- Acknowledge quality standards (voice and accent), technical monitoring, regulatory requirements, and company policies.
Job description
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