Hotel Operations Manager - Hyderabad, India - Gamut HR Solutions

Description

Company Overview

Gamut HR Solutions is a leading recruitment agency that specializes in matching candidates with the right job opportunities. With a dedicated team and a focus on providing personalized services, we help job seekers find their dream jobs. Our company has 2-10 employees and our headquarters are located in Hyderabad.

Job Overview

We are looking for an experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate should have 4 to 6 years of experience in hotel management and possess strong leadership and organizational skills. This is a full-time position based in Hyderabad, Telangana, India.

Qualifications and Skills

• Bachelor's degree in Hospitality Management or a related field.
• Proven experience as a Hotel Operations Manager or in a similar role.
• Excellent leadership and organizational skills.
• Strong verbal and written communication skills.
• Proficiency in hotel management software and MS Office.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving and decision-making abilities.
• Customer-focused mindset and ability to build and maintain positive relationships.
• Knowledge of local and international hotel regulations and quality standards.
• Availability to work flexible hours, including weekends and holidays.

Roles and Responsibilities

• Manage the overall operations of the hotel, including front office, housekeeping, food and beverage, and other departments.
• Ensure smooth and efficient day-to-day operations, including guest check-in/check-out, room reservations, and billing.
• Supervise and train staff members to deliver excellent customer service and maintain high standards of cleanliness.
• Monitor and control expenses to ensure profitability and minimize waste.
• Develop and implement procedures to enhance guest satisfaction and improve overall hotel performance.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Collaborate with other departments, such as sales and marketing, to develop strategies and achieve business goals.
• Maintain updated knowledge of industry trends, competitive landscape, and regulatory requirements.
• Prepare and analyze reports on hotel performance, including occupancy rates, revenue, and guest satisfaction.
• Implement and enforce hotel policies and procedures to ensure compliance with company standards and local regulations.