CRM Executive - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    5 days ago

    Full time
    Description
    • Conduct welcome calls to new customers, introducing them to the company and the property they have purchased.
    • Provide a warm and friendly experience, addressing any initial queries or concerns The CRE is a single point of contact for customers from purchase to possession and registration
    • Follow-up with existing customer w.r.t. to agreements, Bank loan process, documentation, payment schedule
    • Ensure timely and effective communication with customers, addressing their queries and concerns promptly.
    • Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.
    • Update customer records and interactions in the CRM system, maintaining accurate and up-to-date information.
    • Provide regular updates to customers regarding the progress of their property, including construction milestones, approvals, and timelines.
    • Document all relevant communications, agreements, and changes to customer requirements.
    • Monitor and track customer payments, ensuring adherence to payment schedules.

    Preferred candidate profile

    • Strong analytical and problem-solving abilities.
    • Excellent communication and interpersonal skills.
    • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
    • High level of enthusiasm and a proactive attitude.
    • Strong attention to detail and organizational skills.
    • Ability to work both independently and as part of a team.
    • Eagerness to learn and adapt in a dynamic work environment.

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