IT Support- Voice - Noida, India - Tech Mahindra

Description

Job Details:

Job Role: Service Desk

Shift Timings: Rotational Shift

Working Days: Rotational off

Work Type: IT Support role (voice)

Salary Package: 2.4 lpa

Role: Full time

Work From Office Mandatory

Locations Available: Pune, Noida and Hyderabad

Key Responsibilities:

• end-user questions via phone and email on all IT supported applications
• first-line investigation and diagnosis
• logging and ownership including routing/assigning/escalating in between teams
• an issue and search the relevant information through tools provided
• basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolution
• Account Management
• ticket during its lifecycle.
• customer and user satisfaction surveys / call-backs as agreed
• personal and Common Mailbox.
• with internal/stakeholder/customer via e-mail/tool.
• remote assistance on software/application issues via the tool provided
• KB/KEBD for solutions.
• reporting on self-workload.
• to SLAs and compliance.