ServiceNow ITOM Developer - Hyderabad, India - Coforge

    Coforge
    Coforge Hyderabad, India

    2 weeks ago

    coforge background
    Description

    Job Title: ServiceNow Developer - ITOM

    Job Overview: As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization.

    Responsibilities:

    1. Requirements Analysis:
    • Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.
    1. Design and Development:
    • Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
    • Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
    • Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database)
    • Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB.
    • Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
    • Develop and maintain integrations between ServiceNow and other monitoring tools and systems.
    1. Integration:
    • Integrate ServiceNow with other systems and applications as needed.
    • Develop and maintain integrations using web services, APIs, and other integration technologies.
    1. Collaboration:
    • Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
    • Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.
    1. Testing and Quality Assurance:
    • Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.
    1. Documentation:
    • Create and maintain technical documentation, including design specifications, user guides, and test plans.
    1. Support and Maintenance:
    • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.
    1. Training:
    • Train end-users and support teams on new features and functionality.