- Manage service requests and incidents, ensuring adherence to SLAs and issues promptly.
- Ensuring smooth delivery of service for all insourced operations.
- Monitor service performance and identify areas for improvement, implementing proactive measures to enhance service delivery.
- Identify and remediate various operational errors that may show up in various processes from time to time while also finding long term solutions to fix the same
- Work with respective service delivery section heads to resolve any operations related issues
- Upgrade skills and knowledge about banking operations and project management
- Stay updated with industry standards on Operational Change Management.
- Identify skill and knowledge gap within Service Management team and try to fill the gap through internal and external training programs.
- Ensure that all corporate banking services comply with relevant regulation and security standards.
- Analyze data to identify trends and make data-driven recommendation for process improvements.
- Develop and implement crisis management and recovery plans to ensure
- Uninterrupted service delivery during unexpected disruptions
Service Manager - Chennai, India - Mizuho
Description
Mizuho Global Services India Pvt. Ltd.
Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.
At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.
What's in it for you?
Immense exposure and learning
Excellent career growth
Company of highly passionate leaders and mentors
Ability to build things from scratch
Position Title: Service Management
Key Responsibilities:
Mandatory skills: -
✰ Extensive experience in corporate banking or financial services with a robust track record in Operational Service Management
✰ Managing internal stakeholder/client relationships and related service deliveries.
✰ Familiarity with banking regulations and compliance standards applicable to Corporate banking services.
✰ High proficiency in handling business operations and procedures
✰ Excellent interpersonal and communication skills for a well balanced stakeholder management.
✰ Knowledge of risk management and compliance practices in banking.
✰ Demonstrated ability to work effectively in a team and collaborate across various Departments
Qualification: - Any Graduate
Experience: 7 to 13 years of relevant experience in Operations related Client Service Management (Trade Finance Operation, SLAs, Process Migration)
Address:
Mizuho Global Services India Private Limited,
11th Floor, Q2 Building Aurum Q Park ,
Gen 4/1, Ttc , Thane Belapur Road,
MIDC Industrial Area,
Ghansoli, Navi Mumbai