- Handle customer queries via email, WhatsApp, Instagram, phone calls and any other channels
- Provide order updates related to artwork timelines, dispatch, and delivery
- Coordinate with internal teams (operations, artist relations, logistics) to resolve issues
- Manage concerns around delays, damages, replacements, and refunds with empathy
- Maintain accurate records of customer interactions and resolutions
- Support customers with product details, customization queries, and post-purchase care
- Flag recurring issues or feedback to the team to help improve processes
- Ensure every customer interaction reflects MeMeraki's brand values and tone
- Strong written and verbal communication skills
- Prior experience in customer support, e-commerce, D2C, or service roles preferred
- Comfortable working with Shopify, WhatsApp Business, email tools, and spreadsheets
- Ability to handle customer concerns calmly and professionally
- Detail-oriented, organised, and proactive
- Willingness to work from office in Gurgaon on a daily basis
- Someone who genuinely enjoys helping people
- A calm problem-solver who can manage multiple conversations at once
- Interest in art, craft, design, or culture is a big plus
- A team player who takes ownership of customer experience, 1 year of experience is a plus
- Opportunity to work with one of India's leading culture-tech platforms at the intersection of design, culture, and technology
- Exposure to handcrafted, made-to-order products and artisan-led processes
- A fast-growing startup environment with room to learn and grow
- Work closely with cross-functional teams and founders
-
We are hiring for top notch mnc · ...
Gurugram, Noida1 month ago
-
The Events Solutions team creates and operates video infrastructure platforms facilitating multiple channels of companywide communication to thousands of internal colleagues, daily. · ...
Gurugram1 week ago
-
+The IT Support Executive will be responsible for providing technical assistance, troubleshooting IT issues and ensuring smooth functioning of all systems networks and hardware across the organisation. · ...
Gurugram1 month ago
-
Tele-Calling Sales & Operations, Customer Service & Operations · ...
Gurugram, Haryana1 month ago
-
Roles and Responsibilities · Manage trade support functions, including pre-matching, confirmation, settlements, and reconciliations. · Perform KYC operations for new clients and maintain records of existing ones. · Handle trade processing activities such as trade capture, validat ...
Gurugram ₹250,000 - ₹550,000 (INR) per year5 days ago
-
The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment hardware network infrastructure shop-floor applications and user devices. · Provide first-line and second-line support for de ...
gurgaon4 weeks ago
-
Handling client interactions and account management via ticketing portal JIRA and calls. · ...
Gurugram3 weeks ago
-
Provide troubleshooting resolution · Resolve issues Mac/Windows & Linux. · Provide support for remote staff using Anydesk · Responding to emails. · Manage client inventory using our Assetze. · Candidate that has learning ability, & will to excel. · Required Candidate ...
Gurugram ₹250,000 - ₹550,000 (INR) per year3 days ago
-
· Job Description: · Responsible for providing technical assistance and support to users of the company's software products, as well as ensuring the smooth operation of internal IT systems. This role involves troubleshooting software and hardware issues, installing and configuri ...
Gurgaon ₹250,000 - ₹550,000 (INR) per year3 days ago
-
Position- IT Executive Location- Gurgaon sector 61 · ...
Gurugram, Haryana3 weeks ago
-
We are looking for a dedicated Support Executive to handle customer queries, · provide product assistance, · and ensure excellent customer experience. · ...
Gurugram, Haryana1 month ago
-
Job description · Role Summary · The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensu ...
gurgaon, HR, India ₹250,000 - ₹550,000 (INR) per year3 days ago
-
We are looking for a dedicated Support Executive to handle customer queries provide product assistance ensure excellent customer experience. · Respond to customer queries via calls chats and emails. · Provide product knowledge troubleshooting technical support. · ...
Gurugram, Haryana1 month ago
-
The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices.* Provide first-line and second-line support for ...
gurgaon, Haryāna, India1 week ago
-
The Technical Instructional Designer/Content Writer will have a similar role to the Instructional Designer/Content Writer, with a focus on scripting e-learning video-based content and video-based learning, but will also have a background in Mechanical Engineering. They must under ...
Gurugram, Haryana ₹250,000 - ₹550,000 (INR) per year4 days ago
-
Provide first-level technical support for hardware and software systems. · ...
Gurugram, Haryana3 weeks ago
-
Company Description · Curelo is a digital health companion platform designed to simplify the health test journey by connecting users with multiple diagnostic labs. By aggregating services from leading labs, Curelo enables users to compare prices, packages, and ratings, ensuring c ...
Gurugram, Haryana ₹350,000 - ₹900,000 (INR) per year1 day ago
-
We are seeking a proactive and highly organized Business Support Executiveto provide structured business and administrative support to the Operations Head, HR Head, and Finance Head. · This role combines executive office management with light strategic coordination. The position ...
Gurugram ₹250,000 - ₹550,000 (INR) per year1 day ago
-
As a DMS Support Executive, you will be the key liaison between our clients and internal teams. You'll provide assistance over calls, resolve queries, deliver backend support, and guide users in leveraging our Distribution Management System effectively. This role requires accurac ...
Gurugram1 week ago
-
This is for a client based in Gurugram and for a leading facility management organization. · Role is Helpdesk Executive which required experience in MIS, Finance and procurement support. · ...
Gurugram1 month ago
-
Customer support executive job requires good english communication and can be applied by both freshers and experienced candidates. · ...
Gurugram, Jaipur, Pune1 month ago
Customer Support Executive - Gurugram - MeMeraki
Description
is India's largest culture-tech platform for traditional arts and crafts, working with 500+ master artisans across 300+ art forms to take Indian heritage to global audiences. The platform works at the intersection of technology, cultural storytelling, and commerce to create sustainable livelihoods for artisans while enabling authentic access to handcrafted art worldwide. MeMeraki operates a full-stack ecosystem spanning research and documentation, digital masterclasses, e-commerce, and large-scale cultural installations. Over the past five years, it has paid out ₹7+ crore directly to artisans and partnered with leading institutions including the Ministry of Culture, Google, Adobe, and GMR Hyderabad Airport. MeMeraki received multiple national and global recognitions, including the National Startup Award 2025 (Creative Industry Disruption), Pupul Jayakar Award for Craft Entrepreneurship (2025), Digital Women Awards – Impact Category (2025), Excellence in Creative Tech at the CGVI Awards (2025), and the Sankalp Global Impact Innovation Award and we were recently on Shark Tank Season 5. MeMeraki continues to scale with a mission to preserve, document, and globally showcase India's living craft traditions while building long-term, ethical value for artisan communities.
About the Role: We're looking for a Customer Support Executive to be the first point of contact for MeMeraki's customers and patrons. This role is ideal for someone who enjoys problem-solving, communicating with customers, and ensuring a smooth end-to-end experience — especially in a handcrafted, made-to-order business.You'll work closely with our operations, artist coordination, and logistics teams to ensure customer queries are resolved thoughtfully and efficiently.
To Apply: Please send your CV with a short cover letter outlining why you will be a good fit for this role to [Subject line: Customer Support Executive_Your name] by 28th Feb, please also mention 3 main strategies you think are applicable to ensure highest NPS scores for our customers (applicants who do not send this will not be considered. Due to the volume of applications we receive, we will not be able to send individual communication to all applicants and will only be informing shortlisted candidates for the next round).
Salary: Rs. 25K- 30K INR per month
Location: In Office in Gurgaon (5 days a week and remote working on Saturday)
Key Responsibilities
Requirements
What We're Looking For
Why join MeMeraki
-
Customer Support Executive
Only for registered members Gurugram, Noida
-
Support Executive
Only for registered members Gurugram
-
It Support Executive
Only for registered members Gurugram
-
Support Executive
Only for registered members Gurugram, Haryana
-
Support Executive
Only for registered members Gurugram
-
IT Support Executive
Only for registered members gurgaon
-
Support Executive
Only for registered members Gurugram
-
IT Support Executive
Only for registered members Gurugram
-
IT Support Executive
Only for registered members Gurgaon
-
IT Support Executive
Only for registered members Gurugram, Haryana
-
Support Executive
Only for registered members Gurugram, Haryana
-
IT Support Executive
Only for registered members gurgaon, HR, India
-
Support Executive
Only for registered members Gurugram, Haryana
-
IT Support Executive
Only for registered members gurgaon, Haryāna, India
-
IT Support Executive
Only for registered members Gurugram, Haryana
-
IT Support Executive
Only for registered members Gurugram, Haryana
-
Customer Support Executive
Only for registered members Gurugram, Haryana
-
Business Support Executive
Only for registered members Gurugram
-
DMS Support Executive
Only for registered members Gurugram
-
Helpdesk Support Executive
Only for registered members Gurugram
-
Customer Support Executive
Only for registered members Gurugram, Jaipur, Pune