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    Technical Consultant - hyderabad, India - Blue Yonder

    Blue Yonder
    Blue Yonder hyderabad, India

    6 days ago

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    Description
    Overview :
    • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work "
    • Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deploymentcycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

    Scope:

    • Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services.
    • The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc

    Our current technical environment:

    • Software: Python, MuleSoft, API's
    • Database : MS SQL Server, Snowflake
    • Cloud Architecture : MS Azure
    • Frameworks/Others : Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

    What you'll do:

    • Provide technical support for applications and services based on Python & Mulesoft
    • Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
    • Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
    • Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
    • Working with customer/application/productteams ensuring the deadlines are not breached
    • Identifying areas improvement and cutting down the manual effort through automation

    What we are looking for:

    • Bachelor's degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
    • Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
    • Strong customer facing skills and communication skills (verbal and written)
    • Strong knowledge of service management processes like incident, service request, change and problem
    • Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
    • Strong troubleshooting skills
    • Good working knowledge on SQL (preferably Microsoft SQL server)
    • Working knowledge of API's (REST and SOAP)
    • Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
    • Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
    • Experience is using ARM for monitoring and analysis of the environments
    • Experience in working on Windows and Linux Operating System
    • Experience troubleshooting/ManagingRuntime Servers
    • Experience working with Python & Mulesoft Connectors - Standard/Custom
    • Experience troubleshooting and performance tuning of ESB/middleware components
    • Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
    • SaaS/Cloud/Azure experience a plus
    • Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
    • Experience working with any Planning or Execution Systems is a plus.
    • Prior systems administration/applicationconfiguration management experience is preferred.
    • Ability to adapt and respond to fast moving & changing project environments
    • Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
    • Well organized and ability to meet deadlines and multi-task
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