Senior Technical Sales Specialist - New Delhi, Delhi
Only for registered members New Delhi, Delhi, India
1 month ago
* This salary range is an estimation made by beBee
Job summary
We're looking for a customer-focused Technical Support Sales Agent to handle inbound printer support calls and outbound follow-ups with customers across the USA and Canada.Responsibilities
- Handle inbound calls for computer setup, troubleshooting, driver installation, connectivity, and related issues.
- Conduct outbound follow-up calls to offer solutions, promote products/services, and close sales.
- Diagnose and resolve technical issues efficiently with clear, step-by-step guidance.
- Promote and sell extended warranties, service plans, ink subscriptions, and related accessories.
- Build trust with customers by understanding their needs and offering tailored solutions.
- Record customer interactions accurately in CRM systems or internal platforms.
- Achieve daily/weekly performance goals — including resolution time, sales conversions, and customer satisfaction.
- Stay updated on latest models, software, and troubleshooting methods.
- Ensure compliance with company policies and TCPA regulations for outbound calling in the USA.
Qualifications
- Minimum 2 years of experience in technical support or sales (preferably both).
- Strong knowledge of computer hardware/software and troubleshooting techniques.
- Excellent English communication skills (verbal & written); bilingual French is a plus.
- Ability to multitask, manage time effectively, and work both independently and in teams.
- Proficient with CRM systems, remote support tools, and call center software.
- Willingness to work flexible shifts aligned with USA/Canada time zones.
Job description
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