Client Success Manager - Bengaluru, India - Verticurl (A WPP Company)

Description

About Verticurl:

Verticurl (a division of Ogilvy), is a WPP company, was established in 2006 with the mission to be the world's leading marketing technology services agency for global organization with a presence in APAC, North America and LATAM. Verticurl global marketing automation, demand generation and digital strategy specialists support our customers in more than 14 different languages and in a variety of industry sectors, including High Tech, Banking, Insurance and Financial Services, Manufacturing, Healthcare and Consumer Electronics. WPP is listed in London stock exchange which has approximately 130,000 employees across more than 130 countries.

Key Roles & Responsibilities:

• Be a primary point of contact for the customers and together with a team provide excellence in service delivery, planning and executions.
• Collabrate with project leadership teams on program roadmaps, campaigns strategies, and execution calendars.
• Assit in campaigns planning and execution based on customer engagement roadmaps in alignment with business use cases (including validation rules, triggers, alerts, and automated responses).
• Supporting growth and retention of client relationships through annual and quarterly planning.
• Be a primary point of contact for the customers and together with a team provide excellence in service delivery, planning, and executions.
• Collabrate with project leadership teams on program roadmaps, campaigns strategies, and execution calendars.
• Assist in campaigns planning and execution based on customer engagement roadmaps in alignment with business use cases (including validation rules, triggers, alerts, and automated responses).
• Assist the CSM in working with clients to develop marketing campaign insights, campaign reporting, and operations metrics and presentations.

Preferred Qualifications:

• 7+ years of hands-on experience in Client Success role with Marketing Automation and experience working in a digital agency, consulting firm or digital marketing organization.
• Working knowledge of leading Marketing Technologies (e.g. Responsys, Marketo, Eloqua and Salesforce Marketing Cloud). Having certification is a big plus.
• Experience in supporting large enterprise clients and multinational organizations.
• Experience working with remote teams in an international/ multi-cultural environment is a plus.
• Flexible to work in North American shift.