Customer Service Executive - Mumbai, India - Tata Communications

    Tata Communications
    Tata Communications Mumbai, India

    Found in: Talent IN C2 - 1 week ago

    Tata Communications background
    Description

    Purpose - Broad objective of the role

    Perform the billing, collection and payment activities in the context of Central Billing Party Function of a particular Submarine Cable Consortiu.

    Size and Scope of Role - No. of direct reports

    Perform the billing, collection and payment activities in the context of Central Billing Party Function of a particular Submarine Cable Consortium

    The role would primarily involve ...

  • Performing billing and collection of non-Supply Capital Costs throughout the construction period of HKA until the last billing and collection for non-Supply Costs is completed through the final settlement of accounts amongst the Parties.
  • Serving as the single point for receipt of all invoices from the Suppliers of Services and payment of these invoices to the Suppliers during Project / Upgrade phase as well as general O&M phase throughout the life of the cable.
  • Billing to the Consortium members on quarterly basis for their share of the cost and remitting the money so collected to the respective Suppliers of Services.
  • Monitoring the inflow and outflow of funds into / from the CBP Bank Account periodically.

    • Size and Scope of Role - Total team size

    Minimum qualification & experience

  • Graduate with 0-4 years of experience

    • Knowledge / Skills

    Communication Skills

    Other knowledge/skills

  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain

    • Broad outline of the Role

  • Perform the billing, collection and payment activities in the context of Central Billing Party Function of a particular Submarine Cable Consortium.

    • Key Responsibilities

  • The role would primarily involve ...
  • Performing billing and collection of non-Supply Capital Costs throughout the construction period of HKA until the last billing and collection for non-Supply Costs is completed through the final settlement of accounts amongst the Parties.
  • Serving as the single point for receipt of all invoices from the Suppliers of Services and payment of these invoices to the Suppliers during Project / Upgrade phase as well as general O&M phase throughout the life of the cable.
  • Billing to the Consortium members on quarterly basis for their share of the cost and remitting the money so collected to the respective Suppliers of Services.
  • Monitoring the inflow and outflow of funds into / from the CBP Bank Account periodically.
  • Reporting to the Consortium Executive Committee – Periodic Fund Flow Statement, Payment delays / defaults etc as per requirement.
  • Assist the Finance body of the HKA Consortium to frame the detailed Financial Procedures whenever required.
  • Assisting the Finance body annually towards compilation of Actuals against the Consortium's Budget, which includes annual O&M expenditures.
  • Assisting the Finance body in compiling an updated Capital Cost budget for the HKA system during any Project / Upgrade phase.

    • Technical Competencies