store Manager - Bengaluru, India - Sankalp HR Services
Description
Store Manager :
Reporting to: Area Manager / Senior Area Manager
KRA:
Store Operations
Sales & Budget
Customer Service
Billing & Cash Handling
People Management & Training / Retention
Knowledge, Skills & Abilities:
Effective communication & influencing skills
Ability to work in a Team
Excellent customer handling skills
Customer Service orientation
Qualifications & Exposure:
Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM Fresher
12th Pass/ Graduate with min 3 months 2 year of experience in handling F&B Retail unit as a RM / ARM / Shift In-Charge.
F& B Retail or related industry exposure
Duties & Responsibilities:
Adhere to the Sales & Operations processes, set by the Company, in order to have satisfied customers.
Monitoring the entire Outlets Cleanliness and Sanitation especially the Dining Area as per standards, and keep appropriate records.
Monitor actions of staff and customers to ensure that health and safety standards are maintained.
Estimate stock and ensure timely indents are placed to replenish them.
Closely work with Area Managers to order supplies such as smallware and cleaning items.
Inspect equipment and food deliveries.
Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
Conduct Team Briefing / De-Briefing (One Minute Meetings) every day morning and evening and discuss the days agenda and sales numbers with the team.
Maintain Log Books with regard to SOPs.
Opening and Closing of the Outlet on a daily basis.
Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.
Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.
Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
Design & Follow Duty Roster effectively. Schedule staff work hours and activities.
Make decisions and solve problems concerning staff.
Guide, direct, train and develop staff.
Maintain Attendance of Staff & update Area Manager / HR on a daily basis
Follow all the processes to track New Joinees, Resignations & Staff Transfers designed by the HR Department.
Assist HR in New Joinee Documentation.
Take one on one session with underperforming staff and give regular update to Area Manager
Retention of good staff.
Strictly Adhere to Grooming Standards.
Resolve customer complaints about food quality or service.
Monitor staff in the service area and handle first level customer complaints.
The actual sales to track daily against budget and to be briefed to all team members.
The log book/ sales tracker to be filled up religiously and should be used as records for the team members.
The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.
The Suggestive selling targets to be set for the team members to help in improving APC.
The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.
To manage outlet wastage less than 0.25 % on cost price.
Should ensure that Company assets provided to the store is maintained well.
To identify, nurture and grow talent within the team.