Service Desk-Service Desk Analyst-TL - Bengaluru
4 days ago

Job summary
This role involves providing frontline support for IT issues via email phone IM or any other agreed channel logging classifying troubleshooting resolving escalating incidents using ITSM tools according to internal procedures advising customers on appropriate course of action timelines in a professional customer-oriented language collaborating with internal external departments to deliver high-quality service.
Job description
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