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    Hotel Reservations Manager - new delhi, India - TRAVELBULLZ

    TRAVELBULLZ
    TRAVELBULLZ new delhi, India

    3 weeks ago

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    Description
    TRAVELBULLZ.COM is a wholesale booking engine that provides intelligent travel solutions worldwide. With over 150,000 hotels in more than 100 countries worldwide, we offer a variety of tours, transfers, and attractions. We are deeply committed to providing quality service to our channel partners.
    Role Description
    This is a full-time on-site role in New Delhi for a Hotel Reservations Manager.
    Responsibilities for Hotel Business PNL and KPI include but not limited to :
    Overall Management of Hotel Reservations Team and KPIs
    Compliance of SOP, TAT and SLA with internal and external customers
    Escalation Management and Guest Service Excellence
    Emergency number management
    Conflict and Dispute resolution
    Negotiating with hotels/suppliers for query resolution.
    Teams / Line/ WhatsApp/ Skype management with clients and partners
    Monitoring and review of daily task management
    Daily, weekly and monthly reports.
    Review, analyse and forecast operations requirements and implement processes to ensure smooth operations.
    Effective inter-departmental coordination to forecast and resolve issues.
    I want you to please maintain positive and productive coordination with hotel and travel partners.
    Hiring and Training.
    Supervise daily work & roster management,

    Eligibility & Skillset Required:
    Min of 5-7 yrs. of experience in the travel industry.
    Knowledge of online booking engines, B2B Business, and Hotel processes.
    Leadership skills
    Problem-solving, Decision Making, Mentoring, Planning
    Attention to detail
    Strategy, Team Management, Interpersonal Skills
    Display initiative, ownership and capability of making sound judgements.

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