Jobs
>
Shillong

    Manager - Zonal Field Engineer - Shillong, India - Vodafone Idea Limited

    Vodafone Idea Limited
    Vodafone Idea Limited Shillong, India

    Found in: Talent IN C2 - 3 days ago

    vodafone idea limited background
    Description

    Role

    Zonal RF field engineer

    Job Level/ Designation

    M1

    Function / Department

    Technology/Quality

    Location

    Hiring Manager

    Job Purpose

    This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones.

    Key Result Areas/Accountabilities

  • Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
  • Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
  • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
  • Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
  • Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
  • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
  • Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
  • Building strong relationships with cross verticals

    • Core Competencies, Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Excellent domain knowledge and on- field optimization experience
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • People management capability, very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

    • Must have technical / professional qualifications

    B-Tech Electronics and Telecommunications with above 2 years of experience

  • Vodafone Idea Limited

    Manager - Zonal Field Engineer

    Found in: Talent IN C2 - 1 day ago

    Vodafone Idea Limited Shillong, India

    Role · Zonal RF field engineer · Job Level/ Designation · M1 · Function / Department · Technology/Quality · Location · ...