IBA Team Leader - Pune, India - Mphasis

    Mphasis
    Mphasis Pune, India

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    IBA TL Offshore L5

    Job Summary –

    Team lead will have primary responsibility to deliver the services associated within the scope of agreement, with managing a team size of around 14-16 employees.

    Years of experience needed –

     Minimum 7+ Insurance Broking Experience

    Technical / Non-Technical Skills:

    Principle Accountabilities

    Operational Excellence

     Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting

     Ensure all required parameters for achievement of Service Levels are complied

     Ensure implementation of quality check in place and maintain quality throughout delivery

     Ensure Maximum productivity and cross utilisation of resources

     Manage Escalations and client interactions as and when required

     Responsible for training and knowledge transfer within the business function

    SLAs Management

     Ensure all required parameters for achievement of Service Levels are complied with

     Provide inputs with to the quality and training teams on various aspects to improve productivity

    Employee Engagement

    Set standards for people excellence and create strategies for development of people and process knowledge

    Relationships

    Subordinates

     Day to day interaction with team members to review and provide guidance on exceptions

     Weekly interactions with line management to review BAU

    Others

    Within the company:

     Collaborate with operation managers to identify improvement opportunities and manage escalations

     Participate and proactively contribute to new project related initiatives

     Onboarding new staff (systems, credentials etc)

     Managing attrition

     Separation of staff (Surrender laptops, mobiles, devices, offboarding on systems, Mphasis and Ardonagh)

     Monitoring training

     Managing transport roster

     Team engagement

    Outside the company:

     IB: markets and underwriters, intermediaries like Xchanging.

     Clients and the consumer services

    Person Specifications

    Education

    Essential : Graduate/Post Graduate

    Training

    Essential:

    Desirable: Leadership Skills Development

    Experience

    Essential:

     Credit Control & Aged Debt Management

     Cash Allocation

     Payment Requisition

     Rendering Statements

     Account Reconciliation

    Desirable:

     PPW & PPC

     Bureau (Xchanging) & Non-Bureau Processing

     Client Money Calculation & Reporting

     Regulatory Compliance: CASS 5 Rules

     KPI Reporting and Monitoring

    Knowledge Essential:

    fundamentals of operations management, Insurance Broker Accounting Desirable: Premium Processing

    Skills & Abilities

    Essential:

     Exceptional communication skills

     Attention to detail

     Analytical and Problem-Solving Skills

     Planning and Organizing

     Resource Management

     Leadership Qualities and Effective Team management team

     Ability to mentor and motivate others

     Relevant skills and experiences are demonstrated in London Specialty general insurance domain

    Certifications Needed:

    ACII/CII/ London Market certifications would be an added advantage