- Coordinate & Lead Technical discussions with IT Executives, IT SMEs, and End Users during (as appropriate):
- Solution Defense & Business Case Presentations
- Tool Capability and Enhancement Demos
- Due Diligence, Planning & Design
- Security Review, System Testing
- UAT and Deployment
- Post Deployment Hyper-Care
- Value Realization & ROI discussions
- Take end to end technical accountability for all Digital Workplace(DWP) products that gets deployed for Clients
- Create and validate the solution design and technical architecture for DWP tools
- Presales discussion with BoM & Solution Defense Sign off with Customer
- Provide sizing, BOM and send financials to BFC for approval
- BAFO(Best and final offer) concurrence with Risks identified
- Validate SoW/MSA before deal Sign-Off
- Document infrastructure and technical requirements
- Create the technical task lists, sequence them, and identify associated efforts
- Document any associated risks, assumptions, issues, and dependencies in deployment
- Perform Ticketing Analysis to identify Automation use cases to drive value realization with tools
- Validate the overall timelines, key outcomes, and critical success factors
- Develop and update artifacts for Security Compliance review processes and compliance
- Adjust the solution, technical design, and activities according to customer calibration and discussions
- Formalized User Acceptance Testing sessions including remediation to technical design if required
- Configure and deploy the various DWP tools in customer environment and ensure they are successful
- Continue to review the ongoing deployment progress and ensure the compliance to program timelines
- Ensure the successful handover to operations / steady team post deployment hyper-care period
- Create custom dashboard, reports, and presentations for executive reviews
- Handle any technical escalations associated with deployed Technical Leads / SMEs in various projects
- Resolve technical, configuration, deployment, and enhancement issues associated with various technologies
- Continue to enhance own learnings and skills to handle additional / new tools in the scope
- Mentor, train and coach new resource(s) in the team on ongoing basis
- Must have excellent communication (written and conversation skills in English language)
- 12+ Years of proven experience in solutioning and supporting enterprise customers
- Must have following degrees / certifications
- Bachelor's degree (in Computer Science, Engineering or any equivalent)
- MCP or above, ITIL v3 and above
- Additional desirable experience / certifications are:
- Handling Complex DWP Tools transformation projects
- Managing Operations / Service Delivery for DWP accounts
- Additional Project Management (Agile / Scrum / PMP / Prince2)
- Hands-On Experience on following technologies is preferred:
- Windows OS: Clients and Servers
- Active Directory, Exchange and O365
- Software Distribution Tools like SCCM
- RDP connectivity like Bomgar (Secure Remote Access)
- Office365 Suite: MS Outlook, MS Power Point, MS Excel, MS Word, MS Project, and MS Visio
- ITSM tools like ServiceNow & Remedy etc.
- Basic understanding of cloud, server, and networking concepts
- Experience in writing the scripts such as VB Script, PowerShell, Python along with good knowledge and understanding on programming concepts.
- understating and experience on:
- Messaging Communications – SFB, MS Teams, Google Hangout and Federation
- certificates & databases – MS SQL(preferred)
EUC PreSales - Noida, India - HCLTech
Description
Solution Architect (Presales-EUC)
Job location: Noida/Chennai/Bangalore
12+ Years of proven experience in solutioning and supporting enterprise customers.
Job description:
Qualifications and Education Requirements
Preferred Skills