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- Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
- Graduate with 4-7 years of experience
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
Assistant Manager-Customer Service Operations - Pune, India - Tata Communications
Description
Broad outline of the Role
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Experience Fortigate,FortiManager ,Fortianalyser ,
Experience vUTM ,Security Products
Knowledge in networking /routing switching ,
Min 5 years + experience Required in Network Security.
Technical Competencies
Knowledge / Skills
Communication Skills