CUSTOMER SERVICE EXECUTIVE Gold Loan - Ahmedabad, India - humgrow

Description

Key Job Responsibilities To ensure the quality ofbusiness and operational e ciency through proper process adherenceand facilitate smooth functioning of branches. Promote and maintain positive relationswith all contacts customers and potentialcustomers Achieve the desired level ofproductivity to meet & contribute towards branchprofitability targets. Promotes the productsand services; consistently crosssells and Upsells products at everyopportunity. Conduct promotional activitiesfor marketing and drive referral programs for customeracquisition Responsible for handlingdaytoday transactions and valuables.
Maintain all data and records related to dailytransactions Retain customers by workingtowards achieving the higher purpose of transforming the life ofthe common man by improving their financialwellbeing

KnowledgeSkills & AttributesResult Orientation Customer Service& Retention Focus DigitalMindset RelationshipBuilding Process Knowledge/Orientation Effective TimeManagement Cross Selling / UpsellingSkills BusinessDevelopment Communication Skills Proficiencyin local language andEnglish

RoleRequirementsEducationalQualification Graduate Experience Freshers /1 year experience in lending / financial servicesexpandless

customerservice,adherence,communication,communication skills,crossselling,customer acquisition,customer