- 1 to 3 years of experience in banking collections, customer care, voice process, international voice process, or collections
- Strong communication and negotiation skills
- Ability to build rapport and maintain positive relationships with customers
- Excellent problem-solving and decision-making abilities
- Attention to detail and accuracy
- Ability to work independently and meet targets
- Proficiency in MS Office and experience with collections software is a plus
- Knowledge of collection laws and regulations
- Manage customer accounts and ensure timely payments
- Contact customers to discuss overdue payments and negotiate payment plans
- Resolve payment discrepancies and disputes
- Maintain accurate records of customer interactions and transactions
- Follow up with customers via phone, email, and letters to ensure payment commitments are met
- Provide excellent customer service and address customer inquiries and concerns
- Adhere to company policies and procedures regarding collections and payments
- Meet targets for collections and minimize bad debt
- Collaborate with other teams to resolve customer issues
Collections Representative - Mumbai, India - FLY Consulting Services
Description
Company Overview
FLY Consulting Services is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors, and for companies of all sizes. Our aim is to connect our clients with the best prospects and help applicants find their desired career path.
Job Overview
We are seeking a skilled Collections Representative to join our team at FLY Consulting Services. As a Collections Representative, you will be responsible for managing customer accounts and collecting outstanding payments. This is a full-time position based in Malad, Maharashtra, India. The ideal candidate should have 1 to 3 years of experience in banking collections, customer care, voice process, international voice process, and collections.
Qualifications and Skills
Roles and Responsibilities