Director - Product Management - Merchant App & Platform - FinTech (10-15 yrs) - Gurgaon/Gurugram, India - iimjobs

Description

Responsibilities:
Lead a team of 4-5 high performing, senior product managers & lead the strategy and execution of building highly scalable, resilient & complex platform products which are used millions of times a day across all the merchant & consumer products at company's and also the internal teams like Risk, Marketing, Growth etc; Just to give a small glimpse, a subset of your portfolio looks like owning the below:

• You will be managing complicated products like centralized KYC service which encapsulates regular KYC, video KYC, in-person verification;
• Messaging service which encapsulates sms, push notification, inapp notification, WA based messaging;
• Marketing platforms like Plotline, CleverTap etc
• Centralised CRM Support tool for empowering help ticket resolution across the company

- and many more (FSE app, Core Merchant app etc)

Now to give you a small glimpse of the complexity, for the services above you need to create fallbacks, retrial, cost based re-routing, async handling et al

On top of that, you will be leading Products like the Merchant App & the Captain app which enables our 10K plus FSEs to do their tasks in a super productive way

You will report directly to the Chief Product Officer & the team you lead will be working closely with every single other departments to ensure our products not only fulfill customer needs but also drive our business growth in a sustainable way

This is a very central role because every platform you build impacts almost all the product

Responsibilities will include

Functional Expertise

• Needs to clear understanding the difference between a platform vs a product; Without this, its going to be impossible to succeed in this role
• Build the underlying platform that powers future feature development of multiple merchant & consumer facing products.
• Should be able to thoroughly understand the need of the end user YET understand you won't be creating the roadmap of end user functionality & design
• Have a good understanding of how APIs work, what different API protocols exist & are willing to get your hands dirty in terms of testing things (eg: use tools like Postman etc) before the API is shipped
• Wherever applicable, be an ambassador of a cross platform vision rather than a standalone feature.
• Drives process improvements at a platform product level, suggests improvements at a cross-team/cross-Org level
• Understand & hold their team accountable for a healthy set of platform level metrics
• Has exceptional written & verbal communication skills;
• Has a passion for new & emerging platforms technologies with anMerhc ear plugged firmly to the industry trends
• Has managed high performing senior product managers in the past

Problem Solving

• Able to synthesize wide range of customer inputs (research, data etc) to identify underlying problems of customer segments across different product lines
• Benchmark against top platforms of the world (used to solve the common problem statement) & then create the roadmap basis that
• Be agile with their own roadmap creation; This could primarily be due to the potentially roadmaps of other product teams which become volatile due to regulation or black swan events
• Balancing the introduction of new features with the optimization of existing ones
• Utilize data-driven decision-making to assess product performance and drive improvements based on key metrics.

Interaction:

• Independently manages complex stakeholder relationships with little to no support from manager; Presents activities to senior management with little support
• Builds exceptional relationship with PMs & Engg counterparts of all businesses; Without high level of empathy, its impossible to build great products which are adopted across the org
• Careful management of user expectations and timelines because unlike quickly iterating & shipping products, platform products require longer release cycles.
• Has ability to drive consensus and if not get folks to disagree & commit; Awareness and detailed understanding of overall business and industry context
• Recognized as a mentor for other PMs who may or may not have Platform building expertise

To succeed in the role

Impact

• Define longterm strategy & vision for Merchant Apps & Platform; provides strategic influence across teams and functions

Qualification & Experience (type & industry):

• BE/B.Tech or equivalent Degree. MBA is good to have
• 10+ Yrs of PM experience with atleast 45 yrs building platform products; Preferred past experience in high growth stage startups
• Comprehensive knowledge of financial systems, lending operations, and payment platforms

Skills & know-how:

• High degree of competency with project management including: project planning, issue and risk identification and management, tracking dependencies and breakthroughs, and communication of overall project status.
• Technically minded and basic understanding on Agile development, web & app technologies
• Product Management experience desired, ideally in fintech space
• Past success delivering high quality products at scale in a complex environment