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    Quality Analyst - bangalore, India - WEBROCKS

    WEBROCKS
    WEBROCKS bangalore, India

    6 days ago

    Default job background
    Description
    JOB DESCRIPTION QUALITY ANALYST-
    Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details on
    respective Tickets.
    Ø Analyse quality process and procedure to ensure it meets process requirements.
    Ø Meeting daily, weekly and monthly audits analysing short- and long-term development plans.
    Ø Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum quality
    standards.
    Ø Perform quality checks and perform Mock calls for freshers to improve performance.
    Ø Providing periodic feedback to agents and to their reporting manager for scope of improvement.
    Ø To identify gaps and rectify them by sharing feedback and conducting refresher sessions with
    agents to improve quality of calls.
    Ø Closely monitoring quality parameters as per needs and share ideas to improve quality standards.

    Required Skills:
    -ü Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.
    ü Should have excellent communication/Writing skills (Hindi and English is must)
    ü Good Analytical skills.
    ü Should have knowledge about all 7 QC Tools (Pareto, Histogram etc
    Min 1 yrs exp as QA ,

    Salary :

    • Upto-2.5 LPA
    Comfortable with 24*7 Shifts with 6 days working culture & 1 rotational Off

    Location :

    • Jaipur (work from office)
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