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  • Onsite Associate - gurugram - noon

    noon
    noon gurugram

    3 days ago

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    Description

    Job Title: Onsite Operations Associate

    Location: Gurugram, India

    Reporting to: Senior Manager, Growth

    Who are we?

    noon is the region's leading consumer commerce platform. Founded in 2017, noon has expanded its consumer platform to Saudi Arabia, the UAE, and Egypt. The noon ecosystem includes marketplaces for food delivery, quick-commerce, fintech, and fashion.

    noon's mission is to provide a seamless customer experience every day.

    What you'll do:

    As an Onsite Operations Associate, you will be responsible for delivering exceptional customer experiences on our ecommerce platform. Your key responsibilities include:

    • Ensuring the onsite platform experience meets customer expectations
    • Liaising with cross-functional teams to optimize the customer journey
    • Conducting regular quality checks to ensure the best customer experience
    • Managing changes required on the platform to optimize the customer experience
    • Working closely with the commercial team to provide deals and offers for campaigns

    What you'll need:

    To succeed in this role, you will require:

    • Bachelor's degree in Business Administration or a related field
    • Fresh or recent graduate with a strong passion for e-commerce
    • Strong project management, problem-solving, and organizational skills
    • Ability to work collaboratively in a dynamic and fast-paced environment
    • Excellent verbal and written communication skills
    • History of teamwork and willingness to adapt to changing circumstances
    • Aptitude for organization, flexibility, and producing results
    • Experience working in a similar or related role
    • Arabic speaking skills a plus

    Who will excel?

    We are looking for individuals who:

    • Set high standards and understand the importance of hard work
    • Operate with a bias for action and a resourceful mindset
    • Have the courage to be original and take calculated risks
    • Are ready to adapt, pivot, and learn in a fast-paced environment

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