Front Office Executive - Gangtok, India - Duttsen Group

Description

Are you passionate about delivering exceptional guest experiences and providing top-notch customer service? Join our team as a Front Office Executive, where you'll be the first point of contact for our guests and play a key role in ensuring they have a memorable stay


Responsibilities:
*Greet and check-in/check-out guests with a warm and friendly attitude.

*Manage guest reservations and room assignments efficiently.

*Handle guest inquiries and provide information about hotel services, amenities, and local attractions.

*Address and resolve guest concerns or issues promptly and professionally.

*Coordinate with other hotel departments to ensure a seamless guest experience.

*Maintain accurate records of guest transactions and update guest profiles.

*Process payments and handle cash and credit card transaction accurately.

*Follow hotel policies and procedures for security and safety.


Qualifications:
*Previous experience in a similar front office or customer service role, preferably in the hospitality industry.

*Excellent communication and interpersonal skills.

*Strong problem-solving and multitasking abilities.

*Proficient in using hotel management software and other computer applications.

*Ability to work in a fast-paced environment and handle pressure with a positive attitude.

*Flexibility to work various shifts, including evenings, weekends, and holidays.

*High school diploma or equivalent; additional training or certification in hospitality is a plus.