HRO : Disciplinary Case Management - Mumbai - Outpace Consulting Services

    Outpace Consulting Services
    Outpace Consulting Services Mumbai

    4 days ago

    Full time
    Description

    Case Management & Process Ownership:

    • Take full ownership of the HR disciplinary case management process, from case initiation to resolution.
    • Handle cases related to attendance management, call avoidance, job abandonment, unauthorized settlements, and other disciplinary issues.
    • Ensure all cases are managed in line with company policies, HR best practices, and legal requirements.

    2. Policy Guidance & Support:

    • Provide expert guidance and advice to managers on HR policies related to disciplinary actions.
    • Assist in the interpretation and application of HR policies, ensuring consistent and fair treatment of all employees.
    • Develop and update HR policies related to disciplinary actions, ensuring they are current and in compliance with relevant laws.

    3. Communication & Documentation:

    • Maintain clear, concise, and accurate records of all disciplinary cases, including documentation of all actions taken.
    • Communicate effectively with managers, employees, and other stakeholders throughout the disciplinary process.
    • Prepare reports and presentations on disciplinary case trends, outcomes, and recommendations for policy improvements.

    4. Empathy & Employee Support:

    • Demonstrate empathy and active listening skills when dealing with employees involved in disciplinary cases.
    • Provide support and guidance to employees throughout the disciplinary process, ensuring they understand the process and have access to necessary resources.

    5. Critical Thinking & Decision Making:

    • Apply critical thinking, judgment, and reasoning to evaluate complex disciplinary cases and determine appropriate actions.
    • Work independently to resolve cases, making informed decisions based on company policies, past precedents, and legal guidelines.

    6. Collaboration & Continuous Improvement:

    • Collaborate with HR colleagues and other departments to ensure a consistent and integrated approach to disciplinary case management.
    • Participate in continuous improvement initiatives related to HR case management processes and tools.

    Qualifications:

    1. Education:

    • Bachelors degree in Human Resources, Sociology, Psychology, or a related field.
    • Postgraduate qualifications in HR or a related field are highly desirable.

    2. Experience:

    • 3 years of experience in front-line HR roles, with a strong focus on managing HR disciplinary cases.
    • Proven experience in managing complex disciplinary cases from start to finish within a US HR environment.

    3. Skills:

    • Excellent written and verbal communication skills.
    • Strong empathy, listening, and probing skills.
    • Ability to infer and analyze complex situations and data.
    • Critical thinking, judgment, and reasoning abilities.
    • Independent working capability, with the ability to manage multiple cases simultaneously.
    • Familiarity with US labor laws and HR best practices related to disciplinary actions.

    Key Competencies:

    • Empathy & Emotional Intelligence: Ability to understand and relate to employee concerns while maintaining objectivity.
    • Problem-Solving: Strong analytical skills to address complex HR issues and find effective solutions.
    • Decision-Making: Confidence in making decisions based on careful analysis and judgment.
    • Attention to Detail: Precision in documenting and managing cases to ensure compliance and consistency.
    • Communication: Clear, professional, and persuasive communication skills, both in writing and verbally.
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