ESD & Patch Management Analyst - Bengaluru, India - Unisys

    Unisys
    Unisys Bengaluru, India

    Found in: Talent IN C2 - 1 week ago

    Default job background
    Full time
    Description

    Description

    : Position will be a Subject Matter expert on Software distribution & Patch Management. Hands on experience on software deployment & Patch rollout via systems Management tools like Config Mgr., Altiris or LANDesk. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Asses, Plan and upgrade systems management tool to ensure its evergreen and new features are explored.

    Responsibilities and Accountabilities:

  • Candidate with 3 to 5 Yrs. Strong experience in Software Distribution and Patch management using SCCM current branch / Legacy versions
  • Execution of Enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management 6 to 8 years' experience within engineering, building, and supporting a large heterogeneous multi-data center computing environment.
  • In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis and resolution of Deployment failures.
  • Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions
  • In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations etc.
  • Awareness of recent technology changes of all System Center Products.
  • Awareness of SCCM V-Next and windows 10 Servicing.
  • Demonstrated proficiency with: Designing and Deploying Microsoft products in an Enterprise environment.
  • Knowledge & worked on integrating MDT 2012 with SCCM.
  • In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
  • Knowledge &worked on SMS/SCCM tools &utilities Day to day operational stability Ability to priorities multiple tasks.
  • Scripting experience like VB Script and PowerShell etc
  • Packaging experience should include Wise Studio, but Install Shield experience may be substituted, along with VB script and SMS packaging
  • Evaluate alternatives for deploying and supporting applications in a managed environment.
  • Experience in Security Updates Deployment using SCCM 2007/2012 and manage Patch Testing Deployments with change and Release Process.
  • Software Deployment Process Knowledge on SCCM 2007/SCCM2012 and with Good knowledge on Mass Software Distribution, Collection Creation and Managing Advertisements.
  • Trouble Shooting on SCCM Distribution failures and Validating Packaged Applications for Deployment Readiness.
  • Ability to prepare POC , creating RFC ,Implementing Service improvements etc.
  • Customer Reporting
  • SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.
  • In-depth knowledge on Client OS (Windows 7/8/10) and Troubleshooting.
  • Responsible for escalation management, communications, and management of production system problems.
  • Knowledge on other deployment tools like Altiris, LANDesk (Ivanti) will be advantage.

    • Necessary skills:

  • Strong understanding of ITIL, specific to Change & Release management
  • Ability and willingness to take direction from team Lead, SDM and Client Executives
  • Ability to work in a team environment
  • Able to adapt to a changing technical environment
  • Ability to coach other members of team in their area of expertise
  • Ability to communicate clearly with all team members and end-users
  • Ability to work with a sense of urgency
  • Customer facing presentation and consulting skills
  • Strong knowledge of Microsoft PowerShell

    • Certifications:

    ITIL Foundation (optional),

    Certification on Configuration Manager (Optional in case of Good knowledge)

    Language Proficiency:

    English: Read, Write & Speak

    #LI-UG1

    You will be successful in this role if you have:


    • University degree or equivalent education and experience
    • Minimum of 3 years relevant experienceProficient in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application.
    •Have specific certifications on the respective domain, platform or application.
    •Ability to support multiple clients/ technologies as part of shared support delivery.
    •Must be client focused, display interpersonal skills and be an effective team member.
    •Ability to train and develop staff and/or client.

    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.