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Vasco da Gama

    Asst. Front Office Manager - Vasco da Gama, India - Shawn Elizey

    Shawn Elizey
    Shawn Elizey Vasco da Gama, India

    5 days ago

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    Description
    • Assist the Front Office Manager in managing daily operations of the front desk and guest services.
    • Provide exceptional customer service to guests, ensuring their needs are met and any concerns are addressed promptly.
    • Supervise front desk staff, including scheduling, training, and performance evaluations.
    • Handle guest check-in and check-out processes efficiently, ensuring accuracy in reservations, payments, and room assignments.
    • Oversee the maintenance of guest records and ensure proper documentation and confidentiality.
    • Manage guest inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction.
    • Collaborate with other departments to coordinate guest services and resolve any operational issues.
    • Maintain a high level of knowledge about hotel services, facilities, and local attractions to provide recommendations and assistance to guests.

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