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- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- 2 years Experience working with customer support.
- Hindi, English speaking
- Morning shift
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
- Technical support: 2 years (Required)
- total work: 2 years (Required)
- Customer service: 2 years (Required)
- Hindi (Required)
- English (Required)
- Kannada
Customer Service Executive - Bangalore Rural, India - The Bear House
The Bear House
Bangalore Rural, India
1 week ago
Description
Customer Service Representative
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Customer Service Representative Responsibilities:
Customer Service Representative Requirements:
Salary: 2,00,000-3,00,000
Job Type: Full-time
Salary: 16, ,000.00 per month
Schedule:
Ability to commute/relocate:
Education:
Experience:
Language: