Training Specialist - Bengaluru - InSnap Technologies Pvt Ltd

    InSnap Technologies Pvt Ltd
    InSnap Technologies Pvt Ltd Bengaluru

    6 days ago

    Description

    Communication Coach/L&D Trainer – Job Description

    Job Title: Communication Coach/L&D Trainer

    Department: Business Development

    Location: On-site

    Employment Type: Full-time

    Key Responsibilities

    • Coaching & Training:
    • Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
    • Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
    • Provide live coaching and feedback on email drafts and customer calls.

    Soft Skills Development:

    • Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
    • Coach BDAs on building rapport and trust with customers.
  • Email Communication Training:

    • Guide BDAs on writing concise, professional, and engaging email responses.
    • Teach techniques for personalizing customer communication.

    Phone Communication Training:

    • Develop strategies for effective discovery and follow-up calls.
    • Train on managing tone, clarity, and confidence during phone conversations.
    • Provide role-play scenarios and real-time feedback for call handling.

    Performance Tracking & Feedback:

    • Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
    • Offer constructive feedback and actionable steps for continuous improvement.
    • Collaborate with managers to ensure the training aligns with team and organizational goals.

    Content & Material Development:

    • Develop communication training materials, guides, and frameworks for internal use.
    • Create role-play scenarios and exercises to simulate real customer interactions.

    Key Requirements

    • Educational Background:
    • Bachelor's degree in communication, Business Administration, Psychology, or a related field.
    • Experience:
    • Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.
    • Experience working with sales or business development teams is a must.
    • Skills:
    • Strong understanding of email and phone etiquette for professional communication.
    • Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
    • Expertise in soft skills development, objection handling, and customer engagement.
    • Knowledge of CRM tools and sales communication tools is a plus.
    • Personal Attributes:
    • Excellent verbal and written communication skills.
    • Patience, empathy, and a keen ability to build trust and inspire growth.
    • Analytical mindset to evaluate performance metrics and training effectiveness.

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