- Handle incoming customer calls and provide appropriate solutions
- Gather information from clients and ensure accurate data entry in the system
- Resolve customer complaints and ensure customer satisfaction
- Provide product and service information to customers
- Identify and escalate priority issues to the appropriate department
- Maintain a high level of professionalism and empathy when dealing with customers
- Follow communication procedures, guidelines, and policies
- Meet quality assurance standards and achieve set performance targets
- Assist with ad-hoc tasks and projects as assigned by the supervisor
Customer Care Executive - Chennai, India - GoodVibes Placement Services
Description
Company Overview
GoodVibes Placement Services is a reputable recruitment and outsourcing firm based in Indore since 2019. We are committed to reducing unemployment in India by providing excellent services to our clients. Customer satisfaction is our top priority, and we strive to ensure that each client has a positive experience with our services.
Job Overview
We are seeking a highly motivated and enthusiastic Customer Care Executive to join our team at GoodVibes Placement Services. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Chennai, Tamil Nadu, India, with an opportunity to work in a fast-paced and dynamic environment. The salary range for this role will be competitive and commensurate with experience. GoodVibes Placement Services is a leading recruitment and outsourcing firm that specializes in connecting qualified professionals with job opportunities.
Qualifications and Skills
Customer Care Executive
Graduation Must
5 Days Working
Rotational Week & shifts
Minimum 6 months experience in any BPO.
Language- English and Hindi mandatory
Location Chennai.
Salary Upto 24K CTC
Immediate Joiners preferred.
Benefits-One-way Travel, One week accommodation, Relocation Bonus
Roles and Responsibilities