5022082-Executives - Noida, Uttar Pradesh, India

Job summary

• To do the reconciliation of the policies/accounts.
• To manage critical accounts by placing outbound calls & responding to all queries.

Responsibilities

Candidate should have analytical skillsF&A (Insurance) collections background is essentialPast work experience of SAP ERP will be of weightage advantageGood working knowledge of Microsoft ExcelEnsure that the guidelines are followed as per standard procedures ;Coaching & providing effective feedback to collectorsQuality monitoring & review of accountsAllocation of accounts as per guidelinesEnsure timely closure of accountsto ensure quality transactions comply predefined parameters Ensure adherence Company Policies ProceduresFair methods used collect outstanding balance on account ;Focus Customer Satisfaction rapport building effective communication timely resolution customer concerns Achieving key targets for process line SLA KSFsPrepare reports assigned teamsPreparing business review templates performance reviewUnderstanding US Insurance market Preferably Personal Commercial LineShould have good exposure latest tools technologies F towers SAP S4HANA Blackline etcSubject matter expert domain expertise Agent Commission Compensation Accounts ReceivableUnderstanding General Ledger Journal entriesAny other essential function occur time directed managerPrimary Interactions EXLManager purpose review feedback clarification operations communicationsenior Processors Pre-process Process trainingProcessors performance updatesBusiness head overall performance processand any thing related processPrimary Interactions FarmersSubject matter expert domain expertise Agent Commission Compensation Accounts ReceivableUnderstanding US Insurance market Preferably Personal Commercial LineOrganizational RelationshipsReports To :Process ManagerSupervises processors senior processorsSkillsTechnical SkillsGood Computer navigation skills keyboarding skillsProficient MS office specially ExcelProcess Specific SkillsPossesses necessary knowledge business concepts effectively perform jobEffective negotiation skillsmakes decisions timely mannershows good judgment about when make independently when involve othersCommits achieving specific objectives takes ownership accomplishing themEffectively balances quality customer service productivity standardsMake calls customers collection payment detailsUnderstanding US Insurance market Preferably Personal Commercial Lineshould have good exposure latest tools technologies F towers SAP S4HANA Blackline etcWork towards resolution disputesSoft skills DesiredSelf disciplineResult orientationAdaptabilityPresentation skillFeedback goal orientedSoft Skills MinimumExcellent written verbal communication Listening comprehension Questioning Reasoning Skillscustomer Service focus telephone etiquetteAbility multi task prioritize manage daily work activitiesEducation RequirementsMinimum 12 years education accounting backgroundCommerce Graduate at least 3+ years experience Industry BPOWork Experience RequirementsMinimum 3 years relevant experience insurance collections processthis must worked ERPAR modules preferablySAPMust client management experiencemust done reporting quality audits trainingsAnnexureNAAcknowledgementacknowledge information contained document factual complete__________________________________________________CandidateSupervisor/Manager

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Job description

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