Software QA Manager - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    6 days ago

    Full time
    Description

    Role Overview

    The Software QA Manager will lead and scale QA initiatives for Celigo's core platform, ensuring the delivery of high-quality, reliable, and scalable SaaS solutions. This role requires a dynamic and technically proficient leader who can balance people management, process excellence, and hands-on technical oversight. The ideal candidate is business-aware, customer-focused, and passionate about building world-class software quality teams that directly impact Celigo's platform reliability and customer success.

    Key Responsibilities

    Quality Leadership & Strategy

    • Lead and mentor a high-performing team of QA engineers supporting critical platform areas.
    • Define and drive the long-term QA vision, ensuring alignment with product and business goals.
    • Foster a culture of quality, accountability, and continuous improvement across the QA organization.
    • Represent the QA team in leadership discussions, articulating the business value of testing and quality outcomes.

    Delivery & Execution

    • Drive QA delivery for new features and releases by collaborating with Product Managers, Engineers, and Program Managers.
    • Oversee the complete QA lifecycle — from test design and automation to release validation and post-production support.
    • Anticipate potential issues, mitigate risks, and make critical decisions to ensure timely, high-quality releases.
    • Ensure adherence to Agile methodologies and optimize workflows using tools such as JIRA.

    Technical Excellence

    • Enforce QA best practices, including test planning, design, automation, and defect management.
    • Evaluate and implement QA tools to improve test coverage and automation efficiency.
    • Lead automation strategy and monitor execution to achieve optimal coverage and maintainable test frameworks.
    • Partner with Development and DevOps to ensure scalability and performance testing are integral to product delivery.

    Team Management & Development

    • Hire, onboard, and develop top QA talent.
    • Conduct regular 1:1s and provide constructive feedback and career development support.
    • Motivate and engage the team, fostering collaboration across departments such as Product Management, Customer Success, and Documentation.
    • Maintain high team morale and focus on delivery excellence through recognition and clear goal setting.

    Cross-Functional Collaboration

    • Partner with Product Management, Support, and Engineering to identify process bottlenecks and drive improvements.
    • Work with Customer Success to analyze and resolve escalations and quality issues.
    • Collaborate with NetSuite during their phased releases, ensuring Celigo products are validated against new versions and any issues are addressed.
    • Prepare reports and participate in third-party audits and due-diligence reviews as needed.

    Skills & Qualifications

    • Bachelor's or Master's degree in Computer Science, Software Engineering, or related disciplines (EEE/ECE).
    • 10–14 years of experience in Software QA, with at least 2–4 years of management or team leadership experience.
    • Proven success in delivering large-scale, complex SaaS projects with high availability and scalability.
    • Experience with Agile methodologies; prior Scrum Master experience is a plus.
    • Strong understanding of QA automation frameworks, test design, and quality metrics.
    • Hands-on experience across the full product lifecycle, including post-production support.
    • Excellent problem-solving, analytical, and organizational skills.
    • Ability to handle ambiguity, drive decisions, and lead in a fast-paced, evolving environment.
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