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Madurai

    Technical Consultant - Madurai, India - HCLTech

    HCLTech
    HCLTech Madurai, India

    Found in: Appcast Linkedin IN C2 - 5 days ago

    HCLTech background
    Description

    SNOW - ADMIN / SUPPORT Basic Requirements:


    • Minimum 7+ years Relevant ServiceNow Experience


    • ServiceNow - working experience with modules such as ITBM, ITSM, ITOM, HR Module and deep knowledge in Incident/Change Management, Service Catalog, Project Management (ITPM Module), CMDB, Service Portal and Custom Application Development, IRM & Integrations will be preferred


    • Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.


    • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.


    • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.


    • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.


    • System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP


    • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS


    • Experience in working on ServiceNow Development using Agile/Scrum methodology.


    • Flexible for rotational shifts including night shift.

    Preferred Skills:


    • Understanding of Configuration Management as it relates to ITIL


    • Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,


    • Web Services Integration (SOAP, REST, JSON, JDBC)


    • Experience implementing systems using the Agile/Scrum methodology


    • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

    .


    • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions


    • Minimum ServiceNow CSA certified.


    • ITIL certification / CIS/ CAD ServiceNow certification is an advantage.

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