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Chat Support Executive - Noida, India - IBA Infotech Inc.
Description
Roles & Responsibility
- Must be fluent with English communication
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunction
- Educate them about the ongoing offers, deals, products, etc over a chat.
- Should haves good communication skills
- Should have good typing speed
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers
- interpersonal skills
Job Types:
Full-time, Regular / Permanent
Salary:
₹15, ₹20,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Noida,
Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)
