Payment Operations Manager - New Delhi, India - Tazapay Pte Ltd

Description

About Tazapay:

Tazapay is a Singapore-based fintech company, designed to redefine the cross-border payment experience. Since its inception in 2021 by industry veterans, Tazapay has raised a successful $16.9 million Series A funding round, with significant investment from prestigious institutions such as Sequoia and the PayPal Alumni Fund. The platform allows businesses to transact with ease in 173+ countries, offering an array of card and local payment options. Its unified interface simplifies the onboarding process, allowing businesses to partner with just one entity, thereby streamlining their payment process. Tazapay continues to drive global business growth by offering a trusted and accessible platform for cross-border e-commerce transactions.

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Payment Operations Manager:

1. BAU Tasks

• Authorization of payments as per SOP's
• Reconciliation of payments processed in the day
• Morning liquidity checks
• EOD liquidity status checks
• Liaising with payment rails for failed payments and compliance queries

1. Ad-hoc tasks

• Effective usage of the JIRA tool for internal process improvements
• Access control for the team
• Continuously search for efficiency opportunities and try to manually automate with Macros and excel
• Training the new joiners and developing the learning culture in the team
• Tracker for all the quantifiable deliveries using Tableau
• Daily, Weekly, and monthly MIS for the leadership team
• Explore the efficient ways of handling BAU, such as local automation using bulk uploads or the CYPRUS tool.

1. Managerial tasks

• Liaising with external stakeholders, such as payment rails RM's on a monthly basis
• Responsible for creation and maintenance of process documents/ SOP's
• Keeping track of the team's performance as per the defined KPI's
• Ensuring the control documents is up-to-date and the processes are followed as prescribed in the control document
• Regular engagement with the internal stakeholders such as product, sales, Account management, and the leadership team.
• Weekly/Monthly feedback and 1-2-1 with all the direct reports
• Ensuring a strong learning culture in the team and attitude to lead by example
• Adoption of the procedures as laid down in the R&R document and highlighting deviations
• Identify any potential risk in the current processes and highlight to the LT timely
• On-boarding and searching talent and taking them through a well defined training program.

Skill Sets/ Prior experience for any Operations Hiring

- Running basic SQL queries

- Excel,Sheets, Advance excel knowledge

- Knowledge of Tableau or similar tools

- Knowledge of Cyprus / Similar automation tools

- Basic programming logic