Service Manager - Vazhayila, Thiruvananthapuram, Kerala

Job summary

The Service Manager is responsible for managing day-to-day workshop operations including reception repair diagnostics and vehicle delivery ensuring optimal utilization of manpower bays tools and equipment monitoring productivity efficiency and quality of repair work customer satisfaction handling escalated customer complaints resolving issues promptly promoting value-added services service packages and genuine parts leading training and motivating Service Advisors Technicians support staff conducting regular performance reviews toolbox meetings identifying training needs coordinating technical soft-skill training maintaining discipline positive work culture in the workshop achieving service revenue labor sales targets monitoring profitability controlling operational costs analyzing MIS reports KPIs taking corrective actions ensuring compliance with Maruti Suzuki audit requirements dealership standards maintaining safety housekeeping S standards in the workshop coordinating internal OEM audits reducing rework comebacks warranty rejections monitoring warranty claims documenting properly.

Job description