- Reports to Senior Application Support
- No subordinates
- This role is focused on the preservation, extension, and creation of business value from the support, maintain and administration predominantly of manufacturing and supply chain systems
- Not applicable
- Extend the business value extracted from the existing systems and services
- Maintain and support the core applications used in the manufacturing, including external 3rd party, in-house built applications, and other manufacturing applications across the business
- Create and maintain documentation of technical solutions
- Liaise with 3rd party software providers for support escalation, patching, upgrades and enhancements.
- Participate in the Out of Hours support roster
- Comply to corporate OHS&E policies
- Excellent verbal and written communications skills and ability to articulate and convey information concisely
- Excellent customer service skills with ability manage stakeholder relationships at all levels
- Capability to make informed decisions on wide range of complex business and technical issues to reduce business impact
- Ability to investigate, identify and solve problems quickly and efficiently
- Ability to self-organise within a team environment
- 3+ years working experience with SQL queries
- 3+ years working experience in level 1 and 2 support on enterprise applications
- Experience in delivering IT technical service and process in line with ITIL methodology
- Basic knowledge on programming cycle
- Knowledge about Logistics Application would be an added advantage.
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Application Support Analyst - Coimbatore, India - AgileServ Solutions Private Limited
Description
REPORT STRUCTURE
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BUDGET ACCOUNTABILITY
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QUALIFICATIONS AND EXPERIENCE