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Malappuram

    Guest relation In-charge - Malappuram, India - JobStars HR Solutions Pvt Ltd

    JobStars HR Solutions Pvt Ltd
    JobStars HR Solutions Pvt Ltd Malappuram, India

    4 days ago

    Default job background
    Full time
    Description

    Job Overview

    JobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India.

    Qualifications and Skills

    • Proven experience in a similar guest relations or customer service role
    • Excellent communication and interpersonal skills
    • Strong problem-solving and decision-making abilities
    • Ability to handle multiple tasks and prioritize effectively
    • Exceptional attention to detail and organizational skills
    • Proficient in using computer systems and customer relationship management (CRM) software
    • Ability to remain calm and composed in high-pressure situations
    • Flexibility to work in shifts and weekends as required
    • Knowledge of the hospitality industry and customer service best practices
    • Bachelor's degree in hospitality management or a related field is preferred

    Roles and Responsibilities

    • Manage and oversee all guest relations activities within the organization
    • Deliver outstanding customer service, ensuring that all guests feel welcomed and valued
    • Handle guest inquiries, requests, and complaints promptly and professionally
    • Coordinate with other departments to ensure guest needs are met
    • Maintain a comprehensive knowledge of company products, services, and policies
    • Train and supervise guest relations staff
    • Resolve guest issues and conflicts in a timely and satisfactory manner
    • Monitor and evaluate guest satisfaction levels and implement improvement strategies
    • Develop and maintain strong relationships with guests
    • Assist in planning and organizing events and special functions
    • Collaborate with marketing and sales teams to enhance guest experiences and promote company offerings
    • Prepare and present reports on guest relations activities and performance
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