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- Greet every guest and Associate with eye contact and a sincere, friendly smile
- Knowledgeable of all Spa Front Desk positions (Concierge and Reception) in order to facilitate cohesive and thorough training of all new hires
- Review daily appointments, prioritizing guest service and a fair distribution of appointments among service providers; notify all therapists without appointments of on-call status
- Oversee Concierge and Reception staff; responsible for creating weekly staff schedules and annual reviews
- Handle all cash and credit transactions to ensure proper payment is received for each treatment
- Accurately book Spa treatments, including confirming all information with guests and reminding them of the cancellation policy prior to closing the interaction
- Possess excellent working knowledge of all Spa treatments and can accurately answer guest inquiries regarding treatments
Front Desk Executive for spa - Mumbai Suburban, India - Altuspro Staffing & Educom Pvt Ltd
Description
Front Desk Executive - Female for spa