Implementation Associate Engineer - Bengaluru, Karnataka

Job Title · Implementation Associate Engineer · Job Title – Implementation Associate Engineer (Airline Altea Product) · Location – Bangalore | Up to 10% travel to customer locations · Job Summary · The Implementation Engineer is responsible for delivering RES migration solutions ...

Job description

Job Title

Implementation Associate Engineer

Job Title – Implementation Associate Engineer (Airline Altea Product)

Location – Bangalore | Up to 10% travel to customer locations

Job Summary

The Implementation Engineer is responsible for delivering RES migration solutions to airlines, managing implementation schedules, coordinating with R&D teams, and supporting customers throughout the process. This customer-facing role requires strong organizational skills and hands-on collaboration. The candidate will gain expertise in Order Implementation and have opportunities for project management growth, acting as the main Amadeus contact for airline clients and ensuring successful configuration, testing, and delivery of RES products.

Job Description

Key Missions

• PSS Migration: Take care of RES product settings (Keywords, Negotiated space) + PNRs Migration (from legacy PSS to Altea)
• RES products standalone implementations (Keywords, Negotiated space)

Overall Purpose

The Implementation Engineer is responsible for the end-to-end delivery of solutions to the airline, organizing and planning implementation schedules, monitoring timelines, coordinating deliveries with R&D teams, and ensuring migration plans are completed. The role includes supporting airline customers throughout the implementation (functional, testing, etc.).

This position involves direct interaction with customers, requiring strong organization and hands-on working style. The candidate will gain deep functional expertise in Order Implementation and have the opportunity to grow in project management. They will be the primary Amadeus contact for a set of airline customers, coordinating and supporting all activities needed to implement RES products.

Regular Activities

• Analyze customer requirements, configure products, and manage implementation in test and production environments.
• Solution support: Guide airlines on configurations based on requirements.
• Functional support: First-level support, troubleshooting, consulting for product implementation and filing support.
• Service/consultancy activities: Assess customer product usage, define tailored service proposals, and deliver them.
• Project management: Plan projects, track activities, coordinate workshops, run status meetings, monitor actions and risks.
• Establish joint baseline plans with airlines and track follow-up activities.
• Coordinate internally with R&D and product development teams.

Main Implementation Responsibilities

Functional Support (Reservation Products Implementations)

• Support and guide during sales engagement to gather customer requirements and define Amadeus solutions.
• Analyze customer business processes, systems, and service needs.
• Define optimized solutions matching customer requirements.
• Identify actions required to integrate Amadeus products/services.
• Implement and validate customized RES products/solutions.
• Provide functional support and problem resolution to sales and customer teams.
• Offer consultancy in business processes, assess product usage, and deliver tailored services.
• Provide post-implementation maintenance support.

Project Management

• During PSS migration: Define overall migration strategy, handle migration activities/rehearsals/cutover, manage product setup in test & production.
• Support system setup, test phases, and migration activities.
• Support UAT and BPT testing from the airline.
• Lead implementation and service projects.
• Define overall activity planning and track progress.
• Liaise with all Amadeus teams: ADP, DEV, PDef, PM, Pre-Sales.
• Prioritize tasks.

Other Responsibilities

• Contribute to improving implementation processes.
• Lead knowledge transfer and industrialization of new Amadeus solutions.
• Support creation and delivery of new services related to the Product Portfolio.

Skills & Knowledge – Technical / Functional

A successful candidate will be:

• Service-oriented and able to manage technical interactions with customers.
• Strong in problem-solving and analytical skills (data gathering, compiling, reporting).
• Accountable and proactive.
• Equipped with strong interpersonal and communication skills, able to work in a multicultural environment.
• Skilled in project and change management.
• Dynamic and a strong team player.
• Customer-centric.

Specific Skills

• Strong knowledge of airline IT business, including Amadeus core reservation systems, PNRs, and Altea Reservation.
• Familiarity with airline booking systems, PSS, feeds, ticketing IT solutions, ancillaries, fares, and offers.
• Expertise in search, shopping, and pricing products for airlines.
• Basic understanding of airport and airline operations.

Education & Experience

• Engineering degree or equivalent IT work experience.
• Work experience: 4–6 years.

LI-KA1

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.