Head Of IT Infrastructure Industry - Chennai, India - Hoopoe Infoedge Pvt Ltd

Description

We are Hiring

Role: Head Quality

Location : Saidapet

Experience: Min 10-12 Years of experience in IT Infrastructure industry handling process of operations and Service Delivery in ITIL framework

Salary: Upto 15LPA

Notice Period: Upto 30 days

Roles & Responsibilities

• Should have good knowledge on IT Infrastructure Operations
• Should have experience in creating strategy to implement and operate the IT Infrastructure Operations in the framework of ITIL .
• Should have implemented Quality Process for all the Business , Service Delivery Operations , Transition in Infrastructure Space
• Should have knowledge on IT Transition , implementation ,Operational Activities and accordingly creating all the necessary documentation and Templates required
• Should have exposure in creating SOP for the account requirement
• Should have experience in conducting Internal Audit and submitting the report highlighting , compliance adherence , non compliance details , Risk and should come out with Mitigation Plan . Working towards the closure through the respective teams
• Should have experience in Training The Team members in ITIL Standards.
• Should have experience in coordinating with external agencies for planning , organizing, the external audits and focus to get the certification and as well in planning for surveillance audits to retain the certification
• Should have experience in closure of any NC in external audits by coordinating with the respective departments and highlighting if there are any challenges
• Should have experience in overseeing the process to ensure SLAs are published and met by respective teams
• Should have experience in providing tactical and strategic recommendations based on ITSM key performance measures.

Process Design, Quality Check

For more details, contact Dillibai or