Customer Service Executive - Mumbai, India - Nexus Hire

Description

• Respond promptly and professionallyto incoming customer inquiries by email within agreedTAT
• Maintain an updated knowledge of theorganizations products services and customer servicepolicies
• Escalate unresolved issues to theappropriate internal teams
• Process and logincoming emails into the Talismasystem.
• Establish and maintain good rapportwith customers by using positive language and anticipating theirneeds
• Liaison across department s to addressand full fill customer issues
• Activelyparticipate in weekly customer service meetings held to improvecustomer satisfaction
• Ensure service deliveredto our customers meets contractual Key Performance Indicator(KPI)

• Bachelors Degree isany disciple
• 1 year of previous customerservice experience or experience of working in the insurance domain

• Actionoriented selfdisciplined andorganized
• Effective time management skills andability to prioritize work time to ensure productivity anddepartment standards
• Strong command of writtenand verbal English
• Good comprehension skillsability to clearly understand and address customer issuesappropriately
• Good composition skills abilityto compose grammatically correct concise and accurate writtenresponses
• Ability to maintain a calm and politemanner in stressful situations
• Ability to workas part of a team as well asindependently
• Willingness to work in rotationalshifts
• Dependable with strong attention todetail
• Good Typing Skills

customer,customerservice,skills,customer satisfaction