- Provide Tier-2/3 level technical support across hybrid APIGEE environments including Edge (SaaS), OPDK (on-premise), and hybrid handling escalations and critical incidents.
- Diagnose and resolve issues within APIGEE proxies, gateway flows, security policies, and underlying infrastructure (Linux/Unix/Windows) Trabajo+11Foundit+11Adzuna+11 Trabajo Trabajo+2Trabajo+2Adzuna+2 .
- Install, configure, and maintain APIGEE OPDK components (Message Processors, Routers, Management Server, Cassandra, etc.).
- Perform performance tuning, patching, upgrades, and platform migrations (e.g. to APIGEE X) Apna+6Foundit+6Trabajo+6 .
- Collaborate with network/admin teams to support TCP/IP, routing, load-balancing, DNS, certificates, and firewall configurations Trabajo
- Manage Linux/Unix servers running APIGEE, including routine OS-level troubleshooting and shell scripting Jobaaj+11Trabajo+11Adzuna+11 .
- Act as the escalation point conduct root cause analysis, draft post-mortems, and communicate findings to internal teams and clients Apna+10Trabajo+10Adzuna+10 .
- Mentor junior engineers and guide teams through critical incidents
APIGEE Technical Support with OPDK - Mysore - Han Digital Solution
Description
Operational Support & Troubleshooting
Platform Administration & Configuration
Networking & System Support
Escalation Handling & Customer Engagement