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- Work Model:Onsite
- Location: RigaLatvia
- Employment Type:Fulltime
- Manageincoming customer inquiries for a payment platform via phone chatand email and provide solutions to endusers.
- Document case resolutions in the contactcenter tool based on clientcommunication.
- Ensure cases are resolved withinthe case life cycle.
- Escalate highpriorityissues as per client specifications to the immediate lead ifnecessary.
- Work both independently and as partof a team.
- Maintain effective communicationwith internal and external contacts.
- Deliver anexceptional customer experience.
- Adhere toquality standards on all handledcontacts.
- Follow the work schedule and beprepared to start work on time.
- Manage contactswhile meeting projectdefined targets: response time handle time andresolution rate.
- Undertake any additional tasksthat may enhance client service or improve yourKPIs.
- Participate in trainingsessions.
- Professionalfluency in Swedish German Danish or Finnish (C1 level) and English(B1 level) both spoken and written.
- Priorexperience in an outsourced customer service environment is aplus.
- EU citizenship or a valid work permit forLatvia.
- Computer literate with a minimum typingspeed of 50 wpm at 90% accuracy.
- An optimisticfriendly positive and selfdrivenindividual.
- Ability to work in ateam.
- A serviceoriented profile with a focus onproblemsolving.
- Ability to work shifthours/parttime (as legally permissible) and adapt quickly tochanging priorities.
- No negative remarks in abackground check such as a criminal record and willingness toundergo such a background check process during the recruitmentprocess.
- Paidstartup training and professional developmentsessions.
- Support withrelocation.
- A dynamic and diverse role in apleasant and modern environment.
- Opportunitiesfor personal and professionalgrowth.
- Teambuildingactivities.
Customer Support Specialist Swedish German Danish or Finnishspeaking - Sany, India - Careerxtra
Description
Customer ServiceProfessionals with Swedish German Danish or Finnish Language SkillsNeeded Relocation AssistanceProvidedWe are collaboratingwith a toptier Outsourcing/BPO consultancy that is looking to hirea Customer Support Agent inRiga.WorkDetails:
Responsibilities:
Requirements:
Benefits:
customersupport,professional development,communicationskills,swedish,danish,technical support,english,teamwork,customerservice,finnish,problem-solving,computerliteracy,case,record,customer,problem solving,shiftwork,german,on-call support,email,typing speed andaccuracy,project,onlinesupport,chat,communication,typing,service-oriented,serviceorientation