No more applications are being accepted for this job

Client Support Manager - Chandigarh, India - Allengers Infotech

Allengers Infotech Chandigarh, India

1 month ago

Description

Job Description

Role Overview: As a Client Support Manager, you will be responsible for overseeing both the client support operations and the technical support team. This dual role requires managing client relationships and resolving technical issues, ensuring our clients receive outstanding support and service at every interaction. You will play a crucial role in balancing client needs with technical solutions to maintain high client satisfaction and retention.

Responsibilities:

Lead and manage the client support and technical support teams to provide exceptional service and resolve issues efficiently.
Develop and implement client service protocols and technical troubleshooting guidelines to ensure consistency and quality across all interactions.
Collaborate with the sales, product, and engineering teams to ensure seamless client onboarding, product integration, and continued satisfaction.
Monitor client and technical support interactions and feedback to improve service delivery, client satisfaction, and product enhancements.
Analyze client data and technical support metrics to identify trends and develop strategies to improve support services and client retention.
Handle complex client and technical issues and escalations, providing solutions that align with both client needs and company policies.
Conduct regular training sessions with both support teams to ensure they are equipped with up-to-date product knowledge, client service skills, and technical troubleshooting abilities.
Manage and oversee the collection of payments for support services, ensuring accuracy and timeliness in billing processes.
Foster a team culture that encourages top performance, high morale, and continuous learning.

Requirements

Qualifications:

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
Minimum 7+ years of experience in client support or technical support, with at least 3 years in a managerial role.
Proven track record of leading support teams in a technology-driven environment.
Strong technical foundation with an understanding of software products, network issues, and basic troubleshooting practices.
Excellent interpersonal and communication skills, with the ability to manage sensitive situations diplomatically.
Analytical skills with an ability to translate data into actionable insights.
High degree of professionalism and a customer-centric mindset.

Desirable Skills:

Experience with CRM software, helpdesk software, and ITSM tools.
Technical certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar.
Knowledge of the software development industry and the specific challenges faced by clients.

Benefits

Why Join Allengers Infotech?

1. Leading 'Product Based' Healthcare IT Company in Tricity
- Become part of a pioneering team in healthcare technology.

2. Worldwide Sales Network in Around 100 Countries
- Engage with a global market and a diverse client base.

3. Annual "Performance Bonus" (Besides Annual Hike) for Commercial & Technical Teams
- Receive recognition and rewards for your hard work and contributions.

4. Company Sponsored Technical Trainings (Online/Live) via Udemy etc.
- Continuously improve your skills with access to premier educational resources.

5. Complementary Food & Beverages via In-House Cafeteria
- Enjoy daily perks including free meals and beverages.

6. Corporate Empanelment with Nearby Hospitals – Discounted Services for Allengers Employees
- Benefit from healthcare services at reduced rates.

7. Complementary Stay at Company Guesthouse for Emergency/Short Visits/Trainings etc.
- Take advantage of convenient accommodations for business-related stays.

8. Flexibility in Work from Home (With Permanent WFH for Selective Tech Positions)
- Experience flexible work arrangements, tailored to support balance and productivity.

9. Proper 5 Day Week with No Extra Working on Saturdays/Sundays
- Enjoy a balanced work schedule with no weekend interruptions.

10. Great Learning Opportunities in Latest Technologies & Concepts Like Data Science, Machine Learning, RPA, AI
- Stay at the forefront of technology with opportunities to learn and grow in cutting-edge areas.

Our Technology Stack:

PHP, Java, , , Oracle, Python, Android, iOS, Flutter, PhoneGap, Ionic, HTML5, Angular, SQL, MySQL, MongoDB, and more.

To know more about Allengers, visit:** [])

Requirements
Qualifications: Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. Minimum 7+ years of experience in client support or technical support, with at least 3 years in a managerial role. Proven track record of leading support teams in a technology-driven environment. Strong technical foundation with an understanding of software products, network issues, and basic troubleshooting practices. Excellent interpersonal and communication skills, with the ability to manage sensitive situations diplomatically. Analytical skills with an ability to translate data into actionable insights. High degree of professionalism and a customer-centric mindset. Desirable Skills: Experience with CRM software, helpdesk software, and ITSM tools. Technical certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar. Knowledge of the software development industry and the specific challenges faced by clients.

Client Support Manager 2

4 weeks ago

Allengers Infotech chandigarh, India

Role Overview: As a Client Support Manager you will be responsible for overseeingboth the client support operations and the technical support team.This dual role requires managing client relationships and resolvingtechnical issues ensuring our clients receive outstanding supporta ...
Manager, Customer Support

3 weeks ago

Basware chandigarh, India

Job Description · Customer Support is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve ...
SAP Mm

3 weeks ago

GIBRALTAR TECHNOLOGIES LLC Chandigarh, India

We are looking for an experienced SAP MM Consultant with 5 years of experience to join our team. As an SAP MM Consultant, you will be responsible for implementing, configuring, and supporting the SAP Materials Management (MM) module. Your expertise in SAP MM combined with your kn ...
SAP Ps

4 weeks ago

GIBRALTAR TECHNOLOGIES LLC Chandigarh, India

We are seeking an experienced SAP PS Consultant with 5 years of experience to join our team. As an SAP PS Consultant, you will be responsible for implementing, configuring, and supporting the SAP Project System (PS) module. Your expertise in SAP PS combined with your knowledge of ...
Assistant Admin

3 weeks ago

bebo Technologies Chandigarh, India

Qualifications · - MBAExperience- with 2-3 years experience in hospitality, Liasoning and CSR domain · 1) Travel Desk Booking and Reservations for transportation, accommodation, and other travel-related services, providing clear instructions and confirmations to clients and membe ...
Marketing Executive

4 weeks ago

Infinito HR Solutions Chandigarh, India

Support sales activities in the North India Market. · Brand Building activities for Animal Feed business · Managing new product launches, Sales Data Analysis, Farm Tracking, · Budgeting & Monitoring of marketing expenses · Implementation of campaigns and other marketing projects ...
Student Counsellor

3 weeks ago

Chandigarh University Chandigarh, India

Title: Job Description for the Role of Student Counsellor at Chandigarh University · Introduction: · Chandigarh University is seeking a dedicated and empathetic individual to join our team as a Student Counsellor. As a student-oriented institution, we prioritize the emotional wel ...
Franchise Poc Ii Jugnoo

3 weeks ago

JUGNOO Chandigarh, Chandigarh, India

**Job Information**: · Industry · - InternetWork Experience · - 1-3 yearsCity · - ChandigarhState/Province · - ChandigarhCountry · - IndiaZip/Postal Code · The POC will serve as the primary liaison between our company and our franchise clients. The role involves providing support ...
Front Desk Receptionist

3 weeks ago

Vaneet Infrastructures and Developers Pvt Ltd Chandigarh, Chandigarh, India

A Front Desk Executive is responsible for greeting and assisting visitors, clients, and · reception area, maintaining records, and providing administrative support to other · departments as needed. · Some of the common job responsibilities for a Front Desk Executive include: · 1. ...
Google My Business

4 weeks ago

DIVINE GROUP OF INSTITUTIONS Chandigarh, Chandigarh, India

**Profile Setup and Optimization**: Creating and optimizing Google My Business profiles for individual locations or branches of a business. This involves ensuring that all information provided is accurate, up-to-date, and optimized for search engines. · - **Content Management**: ...
Accounts Executive

4 weeks ago

Our Accountants LLC Chandigarh, India

Our Accountants LLC is an accounting company and we are seeking for skilled and detail-oriented persons to join our dynamic team. As an Accountant, you will play a critical role in categorizing and managing financial transactions and preparing financial reports. This position off ...
Liasoning Officer

3 weeks ago

Continuum Workforce Chandigarh, Chandigarh, India

**Location**: Mohali · **Industry**: Real Estate · The Liaison Head is responsible for managing and overseeing all liaison activities for the company within the real estate industry. This role involves maintaining relationships with government bodies, regulatory authorities, and ...
Indoor Sales Executive

3 weeks ago

Hidesign Chandigarh, India

**Responsibilities** · - Manage sales, improve performance · - Assist the manager in the operations and performance of the Store · - Support Visual Merchandising · - Involve in the Stock Auditing process and carry out in the absence of Manager · - Stock planning and management. · ...
Accounts Payable Associate

3 weeks ago

Fincor Management Advisory Services Pvt. Ltd. Chandigarh, India

Roles and Responsibilities · You will support the Finance function by recording and maintaining the financial details of our U.K. based client including the purchase ledger, sales ledger and general ledger. · - Own full cycle Accounts Payable function including invoice review, co ...
Customer Service Officer

3 weeks ago

DBS Bank Chandigarh, India

**CBG** · As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investmen ...
Mis Executive

3 weeks ago

Job Provider Baddi Chandigarh, India

Job Title: MIS Executive in Pharma · Paid Job Yes or No: · - Yes · Position Overview: · - As an MIS (Management Information Systems) Executive in the pharmaceutical industry, your primary responsibility is to ensure efficient data management, analysis, and reporting to support de ...
Restaurant Floor Supervisor

3 weeks ago

Grow4sure Chandigarh, India

_**Position: Restaurant Floor Supervisor**_ · - **Location: Chandigarh**_ · - **Role Overview**:_ · As the Restaurant Floor Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of our dining area. You will oversee the front-of-house team, mainta ...
Operations Executive Required for a Reputed Law Firm

3 weeks ago

Intelliworx Consulting Chandigarh, Chandigarh, India

**Responsibility/Activity** · **1.** **Client Servicing and Client relationship management** · **2.** **Client engagements** · **3.** **Internal Client communications** · **4.** **Executing organizational procedures and systems of the office, including filing, billing, Reporting ...
Admission Counselor

3 weeks ago

Kanika's Nursing Academy Chandigarh, Chandigarh, India

We are seeking an experienced and dedicated Admission Counselor to join our team. As an Admission Counselor, you will play a crucial role in recruiting new students and managing all office work related to admissions. Your primary responsibility will be to assist prospective stude ...
IT and Networking Executive

4 weeks ago

Charms Education & Immigration Services Chandigarh, India

Charms presently have offices at Chandigarh (HO), Mohali, Amritsar, Bathinda, South Delhi, West Delhi, Ludhiana, Khanna, Jalandhar, Moga and Mumbai with ongoing expansion plans. · We are looking for IT & Networking Executive for our Chandigarh Head Office. · **Role and Responsibi ...