- Business graduate with minimum 1 year of team leading experience
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Fair understanding of usage of pricing agreements/contracts
- Fair understanding of invoice processing and supporting document review
- Eye for detail
- Ability to root cause and diagnose the problem.
- Solution oriented personality
- Process performance – as per agreed KPIs
- Quality and productivity Improvement
- Level of subject matter expertise.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Knowledge of the function, process and systems.
- High level of computer proficiency.
- Coaching and Feedback ability.
- Clear written and verbal communication.
- Quality Orientation.
- Empathy for effective on the job coaching and feedback.
- Systems Knowledge: Web based applications.
- Call Handling Skills Skills: Opening, Closing, Bridging, Negotiation.
- Travel/Transport experience
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Assistant Manager EXL/AM/1017459
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Assistant Manager EXL/AM/1008238
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Assistant Manager EXL/AM/1003887
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Assistant Manager EXL/AM/1022644
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Assistant Manager EXL/AM/992976
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Assistant Manager EXL/AM/1021878
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Assistant Manager EXL/AM/1025415 - noida, India - exl
Description
Job Description
Key Requirements:
Performance Parameters
Role/ Responsibilities
Competencies & Skills
Values & Behavior
:
Process Specific
Competency Factors
S.NO.
Competency Factor
1
Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2
Initiative, Judgment, Drive and Innovation: The ability & Interest to suggest and develop new ideas, Enthusiastic to overcome hurdles,.
3
Analytical, Decision Making and Convincing ability: Strategic Vision, Adaptability, Business understanding, Logical thinking, evaluating and gathering information scientifically, ability to persuade and convince Internal and External customers using reasoning and logic.
4
Management Style: Motivator, Consultive approach, delegating tasks without losing accountability.