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    Assistant Manager EXL/AM/1025415 - noida, India - exl

    exl
    exl noida, India

    6 minutes ago

    EXL background
    Description

    Job Description

    Key Requirements:

  • Business graduate with minimum 1 year of team leading experience
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Fair understanding of usage of pricing agreements/contracts
  • Fair understanding of invoice processing and supporting document review
  • Eye for detail
  • Ability to root cause and diagnose the problem.
  • Solution oriented personality
  • Performance Parameters

  • Process performance – as per agreed KPIs
  • Quality and productivity Improvement
  • Level of subject matter expertise.
  • Role/ Responsibilities

  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Competencies & Skills

    Values & Behavior

    :

  • Knowledge of the function, process and systems.
  • High level of computer proficiency.
  • Coaching and Feedback ability.
  • Clear written and verbal communication.
  • Quality Orientation.
  • Empathy for effective on the job coaching and feedback.
  • Process Specific

  • Systems Knowledge: Web based applications.
  • Call Handling Skills Skills: Opening, Closing, Bridging, Negotiation.
  • Travel/Transport experience
  • Competency Factors

    S.NO.

    Competency Factor

    1

    Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.

    2

    Initiative, Judgment, Drive and Innovation: The ability & Interest to suggest and develop new ideas, Enthusiastic to overcome hurdles,.

    3

    Analytical, Decision Making and Convincing ability: Strategic Vision, Adaptability, Business understanding, Logical thinking, evaluating and gathering information scientifically, ability to persuade and convince Internal and External customers using reasoning and logic.

    4

    Management Style: Motivator, Consultive approach, delegating tasks without losing accountability.



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