Operation Manager/ Deputy Operation Manager - Noida

Only for registered members Noida, India

2 weeks ago

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Job summary

You will be responsible for performance feedback session to agents primary focus on CPM/Sla one to one relation building motivating associates through effective management career development and implementation of reporting mechanism timely submission of operations review manage attendance and attendance incentive for the team attain sla through effective management of the daily operations of the team effectively implement hr and operations policies manage floor and drive people to adhere to schedule problem resolution as well as make recommendations on process development based on analysis customer and team feedback conduct audits share feedback with team members will be responsible for managing the portfolio of clients.


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