Urgent Hiring US Collections Agents - Noida, Delhi - Sharda Consultancy Services

Description

• Handle outbound and inbound calls to US-based customers for collections and recovery of overdue payments.
• Communicate professionally and empathetically to negotiate payment plans and settlements.
• Verify customer information and update account details accurately in the system.
• Maintain detailed records of all collection activities and customer interactions.
• Meet or exceed daily and monthly collection targets and KPIs.
• Coordinate with internal teams to resolve disputes and escalate complex cases when necessary.
• Follow up regularly with customers to ensure timely payments and reduce delinquency.
• Adhere to compliance guidelines and regulations related to collections and customer data privacy.