Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1 - Pune, India - Tata Communications

    Tata Communications
    Tata Communications Pune, India

    2 weeks ago

    Tata Communications background
    Description

    Job Family Descriptor

    Broad outline of the Role

    Purpose - Broad objective of the role

    Operating Network - Key External

    Operating Network - Key Internal

    Size and Scope of Role - Financial

    Size and Scope of Role - No. of direct reports

    Operational knowledge of Telecom field with good understanding of MVNO.Knowledge on IP, CCNA, AWS certification would be preferred. Need working experience on MVNO complaints.

    Good understanding GPRS Call flow.

    Good Understanding of LTE/EPC Basic Call flow

    Size and Scope of Role - Total team size

  • Key Objective / Purpose of the Job:

    • Implementation of Various Value Add Services of Tata Communications.

    Size and Scope of Role - Other size parameters

    b) Major Activities:

    Handling of Customer complaints from MVNO.

    Customer coordination

    L2 Troubleshooting

    Minimum qualification & experience

    Graduation in Electronics and Telecom Engineering

    Minimum 5+ years of Experience in Telecom with knowledge of Packet Core LTE /EPC/IOT/ SIP.

    Good communication skills

    Other knowledge/skills

    Key Responsibilities

    Customer focus

    Good interpersonal skills

    Able to work under pressure.

    Understanding business requirement

    Technical Competencies

    Knowledge / Skills

    Communication Skills